Shipping - important things to know

Shipping, pricing & shipping fees

We deliver to Germany, as well as to Belgium, Denmark, Finland, France, Greece, Ireland, Italy, Luxembourg, Monaco, the Netherlands, Norway, Austria, Poland, Portugal, Sweden, Switzerland, Spain, the United States and Canada. We can only deliver to countries such as Brazil, Mexico, countries in Asia, Australia or India upon prior request.

We ship the goods within 3-5 weeks following the completion of sale. The complete payment of the invoiced amount by the customer is required for the delivery of the goods. Deliveries are carried out to the delivery address specified by the customer, insofar as it is located in one of the aforementioned countries. It is the responsibility of the buyer to ensure that he or she is able to accept the delivery at the provided delivery address during regular business times. In the event of a delay in acceptance by the buyer, the buyer owes artflash reimbursements for the additional expenditures which artflash had to make for the unsuccessful delivery attempt as well as for the storage and safeguarding of the owed object.

As an exception, artflash is not obligated to deliver the ordered goods in the event that artflash correctly ordered the goods prior to the time of the conclusion of the contract but is not supplied correctly or in a timely manner (congruent hedging transaction). An additional requirement is that artflash is not to be held responsible for the lack of availability and that artflash has not assumed the risk of the procurement of the ordered good. We will immediately inform the buyer about the unavailability. In such an event, artflash will immediately reimburse the buyer for payments already made.

The listed prices are final prices and include the relevant and applicable German sales tax. Should additional delivery and shipping costs accrue, they will be separately listed in the offer and will once more be separately listed prior to the placing of the order. Shipping is carried out by a large logistics enterprise using insured packages. For shipments outside of Germany, we reserve the right to (re)calculate the shipping costs on the basis of the delivery address and to immediately inform the buyer about the new price in the case of a deviation in shipping costs.

Potential customs duties, taxes and fees are not included in the item price or the shipping costs. These fees are to be covered by you as the buyer. Please inquire with your local customs office what additional costs may arise. These costs are normally charged by the delivery company or when you pick up the item at the customs office. 

Once payment has been successfully completed, we will promptly ship the order to the delivery address ourselves or through a service provider. From the time of ordering, the domestic delivery of the products can take up to 25 working days. The delivered goods remain in the ownership of ARTFLASH (retention of title) until complete and final payment.